Looking for trusted experts to help you prevent and fight chargebacks while maximizing your ROI? Charge Defend empowers your business to manage disputes efficiently, minimize fraud, recover lost revenue, and deliver a seamless customer experience—all with smarter chargeback protection.
Our advanced technology aggregates important information from all your service providers. This helps you in analyzing and pinpointing the source of your chargebacks.
We evaluate all debit and credit card descriptions in advance.
Our team monitors the accounts of business
merchants every day.
Every chargeback is reviewed manually. Then, the information and evidence are collected. This is sent to the bank re-presentments to demonstrate that the transaction is completely legitimate.
Charge Defend provides you with instant dispute resolution as it significantly decreases unwanted chargebacks. In addition, it also prevents merchants’ chargeback ratio from going overboard.
Charge Defend is a leading provider in managing risk chargebacks for direct response merchants. The team is also pro in providing solutions that include fraud prevention, digital identity, device intelligence, chargeback management, and payment gateway solutions across different industries. We assist companies in ensuring they grow their business by decreasing the fraud cost, streamline their business processes, and boosting ROI.
We make sure that chargebacks are matched with the original order received. This helps analyze compelling evidence while offering transparent reporting.
We are pros at optimizing ROI, customizing responses with a reason code, and help you spend less while recovering more.
You can now manage chargeback responses efficiently thereby reducing labor-intensive and time-consuming tasks.
We have relied on Charge Defend and this has been one of the best decisions so far. They have helped in keeping our merchant's account clean and healthy. The team is supportive and friendly.
Chargeback representment offers a merchant to give a second chance to get paid especially when a customer unjustly tries to dispute a charge. In simple words, it is a means through which merchants can submit evidence to prove the chargeback is illegitimate. Later the issuing bank evaluates if the given evidence is valid and compelling enough to reverse the chargeback.
Well, the customers are not always right so there may be fraudulent cases that negatively impact your bottom line. Therefore, fighting for chargebacks is time-consuming and complicated, so merchants don’t fight for chargebacks that are wrongly issued. It is mandatory for you to understand the whole process in detail and how it will help you. This gives your organization a huge boost in keeping your customers accountable for the actions they perform.
3D Secure protects you against fraud chargebacks filled. If someone having a card says that the transaction was unauthorized and files a chargeback, you will be protected with the 3-D Secure technology already deployed.
There are a few scenarios to consider. You may receive a chargeback when the cardholder or the bank taking side of the cardholder states:
The aforementioned were only a few potential scenarios. You can get chargeback abiding by any claim and 3DS will not help with a claim that is not valid.
The chargeback process is simple yet lengthy. The acquiring bank will accept the form they get from the merchant. They then push it forward to the cardholder issuing bank. When this is done, the acquiring bank passes the evidence to the issuing bank, and the acquiring bank posts a temporary credit back. This is credited to the merchant account for the chargeback amount.
Certainly, a chargeback is time-limited. It gives a time window allowing both parties to respond during the chargeback process. This particular time limit is for everyone inclusive of cardholders, banks, merchants, and card networks.
However, it is important to keep the process consistent. Therefore the cardholder and merchant are not kept in limbo. Although the time limit has a positive impact, but it makes it challenging for the merchant to fight back. This is because he has to run his current b business and always be on his toes when it comes to the chargeback process.
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